REFUND/RETURN POLICY

Refunds

All refunds are approved at our sole discretion, and will be subject to a 10% deduction of the payment made to us, for credit card and handling costs incurred by us in processing your order and refund.

If you’ve changed your mind or are in any way unwilling to proceed with your order, kindly inform us before the following timings, or we cannot provide a refund.

Depending on your mode of purchase, you should contact us:

1.     Before Thursday 11:59pm, of the same week you placed your order for Standard Cold Delivery;
2. 24 hours before your scheduled delivery time for Next-day Cold Delivery; or
3. Before Collection;

For customised orders, bulk orders, groupbuys and corporate orders, we are unable to provide refund onsce we have commenced production of your order.

For ALL modes of purchase, kindly note that we are unable to provide refunds for orders that have been collected or delivered due to food hygiene concerns and their perishable nature.

If you qualify for a refund and would like to obtain one, kindly contact us at hello@dohkie.com.sg with your order receipt. Kindly note that all refunds will be subject to a 10% deduction (reasons above).

Exchanges

We provide 1-to-1 replacements for defective or damaged products attributable to us, or any third-party delivery agent engaged by us.

Kindly note that we will not be responsible for items that are collected by your delivery service or agent, or concierge service engaged by you. We recommend that you contact them directly for assistance.

For orders placed for Collection, kindly check your order contents upon Collection as we will not be able to entertain refund or exchange requests once the items have left our physical shop.

Replacements will be fulfilled as soon as reasonably possible and will only be for the same item.

If you’ve received a defective or damaged product, kindly contact us at hello@dohkie.com.sg with picture/video proof and your order receipt and we will be happy to assist!

Food Delivery Platforms

If you’ve ordered our products via a food delivery platform and face any issues with the delivery or product, kindly contact the customer service desk of the platform which you’ve placed your order on before contacting us.

While we endeavor to assist to the best of our abilities, kindly note that we have little control and/or information for orders that are not placed directly with us, including but not limited to: the pick-up process and time, the delivery process and time, damaged items during delivery, items missing during delivery process etc.